This would apply to all financial products and services such as savings and mortgage accounts, direct debits and standing orders.In the euro area, central information programmes were led by finance ministries as an integral part of managing a changeover. Coordination of a UK changeover would be achieved through a similar process, with a Government-led Communications Working Group (CWG). In the euro area, all countries had a budget for a central information programme, but, beyond this, the costs of communications were generally borne by the organisation that commissioned and carries out specific activities.Given the success of the euro area changeover, there is no reason for the UK to adopt a different approach.
There would be a limited exception. Some funding would be available for partners experienced in communicating with vulnerable groups. Government information material would need to take into account communication with vulnerable groups. This responsibility includes, but would not be limited to, meeting statutory duties for the provision of Government information materials, for example, providing such material in a range of appropriate languages.
As a general principle, citizens should not be expected to bear additional explicit or hidden charges to gain access to the information they need. To ensure that customers can be confident that they will be treated fairly by all public transport operators as a result of the changeover from sterling to euro.Passengers would be provided with adequate, targeted and easily understood information to help them through the changeover, and a contact point if they felt that an operator was not acting in accordance with the code.
The details below cover minimum standards which would be met by all public transport operators who adopt the code. It is recognised that some companies would wish to go further and provide additional or earlier euro facilities.Where prices are not currently displayed, Thermal Imaging Inspection operators would provide simple means of conversion at the point of sale.
Operators may also choose to accept payment in euro by any method, but would be under no obligation to do so. Prior to E day cash payment in euro notes and coins would not be legal tender and therefore there would be no requirement for transport operators to accept them, although they would be able to if they wish. Operators would not be obliged to give change for euro cash payment. If change were given, it could be either in euro or sterling.As soon as an operator chooses to accept any form of euro payment (and preferably as soon as the conversion rate is fixed, if this is earlier).